This policy document is subject to change at anytime at the discretion of Hair Is A SecreT. Please read carefully. If you have questions or require clarification on any of the points listed below, please contact us. We can send your order anywhere within Canada and the continental United States. We ensure that all out items for sale are packaged for safe delivery. We ship all products by Canada Post unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. We normally ship our products within 7 business days unless requested otherwise. If we are unable to dispatch your order within 7 business days we will contact you and advise you of the expected dispatch date.Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address.
The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
- No returns accepted or refunds will be applied to hair extensions, braiding fibres and wigs
- Returns must be post marked no more than 3 days after receipt of item is confirmed
- Items should be returned via Canada Post for (Canadian Orders) or through an available service in your area/region/state/province/country
- Customer must pay shipping charges for returned items (unless it can be proven that the error was made by Hair Is A SecreT and/or one of its suppliers)
- Refunds will be issued according to the method of payment (for online purchases that ususally means by credit card)
- Items cannot be returned in person at our store location. The same channels of delivery applies to returns.
- Items must be in original condition and re-salable by us
- A re-stocking fee of 20% or more may be applicable
- A re-stocking fee of 20% or more may be applicable
- We currently ship items via Canada Post Corporation to destinations in Canada, the United States and other countries and therefore our shipping policy is governed in part by its operational rules and regulations. Canada Post may contract third parties to handle/deliver items according to their business needs and/or regulations and/or jurisdictional dictate. Hair Is A SecreT cannot be held responsible for the conduct of these third parties or for Canada Post Corporation activities vis-a-vis conduct of its services.Hair Is A SecreT reserves the right to refuse shipment to destinations for internal reasons or as governed by the jurisdiction in which it is registered to operate business or the limitations of its suppliers. Please consult this document for any changes or contact us.For our Canadian customers:
- Priority Courier™ – When time is money, Priority Courier™ is the shipping service for documents, packets and parcels that need to get to a recipient the next day – guaranteed (some conditions apply)
- Xpresspost™ – Xpresspost™ Canada is a shipping service for documents, packets and parcels that provides fast, guaranteed delivery at a cost much less than courier
- Expedited Parcel™ – Expedited Parcel™ is a cost effective, ground parcel shipping service available to account customers only For our United States customers:
- Xpresspost™-USA – Xpresspost-USA is a service that provides speedy and guaranteed delivery of documents and parcels to the U.S.A. (from 3 to 5 days between major urban centres) Commercial* Expedited Parcel-USA – Commercial* Expedited Parcel-USA consists of parcels shipped from Canada for delivery to the U.S.A. Commercial Expedited Parcel-USA is available to commercial customers who use an electronic shipping system to transmit Manifest and Customs information to Canada Post. For our Internaional Customers:
- Purolator International – Purolator International Rates are based on the destination and weight of your Purolator International item
- Xpresspost™ International – Xpresspost™ International Rates are based on the destination and weight of your Xpresspost™ – International item Trademarks are used with the permission of their respective owners. Hair Is A SecreT nor its affiliates, agents, employees or associates claim any representation or warranty for these trademarks.
Limitation Of Liability.
IN NO EVENT SHALL Hair Is A SecreT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Hair Is A SecreT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Indemnification.
You agree to indemnify, defend, and hold harmless Hair Is A SecreT, its officers, directors, employees, agents, licensors and suppliers (collectively the “Provider”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.
Arbitration.
By using this Site, you agree that Hair Is A SecreT, at its sole discretion, may require you to submit any disputes arising from the use of this Site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration under the International Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the state as set forth in the previous section.
Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the Hair Is A SecreT On-line website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name Address Email Address Phone Number(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name Address Phone Number(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Information you submit on our website will not be used for as updates on our new products unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, unless granted otherwise; such as for pictures of hair styles. How You Can Access Or Correct Your Information:
General.
Hair Is A SecreT may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.Should you have other questions or concerns about these privacy policies, please send us an email at Hair Is A SecreT